Shipping & Delivery Policy

Where we ship, what it costs, how long it takes, and what we do when a parcel goes wrong.

Last updated 2026-08-20

Where we ship

We ship to street addresses in all 50 US states and the District of Columbia. We do not currently ship outside the United States, and we cannot deliver to PO boxes, APO/FPO addresses, freight forwarders or parcel lockers. If you enter an address we cannot serve, we will contact you before dispatch and refund the order in full if we cannot agree an alternative.

Order processing

Orders are picked and dispatched within 1–2 business days of payment clearing. Orders placed after 2pm Eastern Time, or at a weekend or public holiday, begin processing on the next business day. Business days are Monday to Friday, excluding US federal holidays.

Processing time is separate from delivery time. The delivery estimates below start when the carrier collects the parcel, not when you place the order.

Shipping methods and rates

• Standard Shipping — $6.95. Delivery 5–9 business days after dispatch. Free on orders over $79.99 after any discount.
• Expedited Shipping — $15.99. Delivery 2–4 business days after dispatch.

Rates are shown in US dollars and are calculated in the cart before you pay, so the total on the checkout page is the total you are charged for shipping. Any sales tax due is calculated on the payment page.

Free shipping threshold

Standard shipping is free once your order subtotal reaches $79.99. The threshold is applied to the subtotal after any volume discount and before tax. Expedited shipping is charged at the rate shown above regardless of order value.

Delivery estimates

Delivery windows are estimates given to us by the carrier, not guarantees. Weather, carrier backlogs, incorrect addresses and public holidays can all add days. If a parcel is more than 10 business days past its estimated delivery date, contact us and we will open a trace with the carrier.

Tracking your order

You will receive a dispatch email with a tracking number as soon as the carrier scans your parcel. Tracking can take up to 48 hours to show its first movement. If you have not received a dispatch email within 1–2 business days of ordering, check your spam folder and then email support@homegizmohub.com.

Split shipments

Orders with more than one item may arrive in separate parcels on separate days at no extra cost to you. Each parcel has its own tracking number. A partial delivery is not a missing order — check every tracking number before reporting a problem.

Incorrect or undeliverable addresses

Please check your address carefully before paying. If a parcel is returned to us as undeliverable because of an incomplete or incorrect address, we will refund the order minus the outbound shipping cost actually incurred, or re-ship it once you have paid shipping again. We cannot redirect a parcel once it has been collected by the carrier.

Lost, stolen or damaged in transit

If tracking shows a parcel as delivered but you do not have it, check with your household and neighbours and with the carrier first, then contact us within 7 days of the delivery scan. If a parcel arrives damaged, send photographs of the item and the outer packaging within 48 hours of delivery. In both cases we will replace the item or refund you in full once the carrier claim is confirmed. See our Refund, Returns & Cancellation Policy for how refunds are issued.

Duties and taxes

All orders ship from within the United States to United States addresses, so no customs duties or import charges apply.

Questions about a delivery