Refund, Returns & Cancellation Policy

How to cancel before dispatch, how to return within 30 days of delivery, and exactly how and when you get your money back.

Last updated 2026-08-20

Cancelling an order

You can cancel any order free of charge until it is dispatched. Email support@homegizmohub.com with your order number and the word CANCEL in the subject line. If we receive the request before the parcel is handed to the carrier we will cancel the order and refund you in full.

Once a parcel has been dispatched the order can no longer be cancelled — it becomes a return, and the returns process below applies. We cannot recall a parcel from the carrier.

Returns window

You may return any item for a refund within 30 days of the delivery date. Requests made after 30 days cannot be accepted. The delivery date is the date shown on the carrier's tracking record.

Condition of returned items

To be refunded in full, an item must come back:

• unused, unworn and unwashed, with no marks, odours, pet hair or signs of wear;
• in its original packaging, with any tags, manuals, cables, accessories and free gifts included;
• packed so it survives the return journey — damage caused by poor return packaging is not our responsibility.

We may reduce a refund, or decline it, where an item comes back in a condition that we cannot resell. If we reduce a refund we will tell you why, and send photographs, before we process it.

Items we cannot take back

• Items marked "final sale" on the product page at the time of purchase.
• Items returned without any prior return authorisation.
• Gift cards, if offered.
• Items damaged by misuse, accident, alteration or normal wear after delivery.

Nothing here affects your statutory rights under US federal or state consumer law.

How to start a return

1. Email support@homegizmohub.com within 30 days of delivery with your order number, the item you are returning and the reason.
2. We reply within two business days with a return authorisation number and the return address. Do not send anything back before you have that number — unauthorised returns cannot be matched to an order and cannot be refunded.
3. Pack the item, write the authorisation number clearly on the outside, and ship it with a tracked service.
4. Send us the tracking number. We inspect the return within 3 business days of it arriving.

Who pays return shipping

If the item is faulty, damaged in transit, or not what you ordered, we pay — we will send a prepaid label or reimburse a reasonable tracked postage cost. If you are returning an item because you changed your mind, it does not fit or you no longer want it, you pay the return postage. Original outbound shipping charges are refunded only where the item was faulty or wrongly supplied.

Keep proof of postage. Until a return reaches us it is your responsibility, and we cannot refund a return we never receive.

Faulty, damaged or wrong items

Tell us within 48 hours of delivery and send photographs of the item and the outer packaging. We will replace the item or refund you in full, including original shipping, and we will cover the cost of sending it back. For items with a manufacturing fault that appears later, contact us with photographs and we will assess it case by case.

Refunds — method and timing

Approved refunds are issued to the original payment method only. We cannot refund to a different card, account or person.

• We process the refund within 3 business days of approving the return.
• Your bank or card issuer then takes a further 5 to 10 business days to post it to your statement. That part is outside our control.
• If more than 15 business days have passed since we confirmed the refund and nothing has appeared, contact your bank first, then email us and we will send the transaction reference.

Exchanges

We do not process direct exchanges. Return the original item for a refund and place a new order for the size, colour or model you want — this is faster and means the replacement is not held up waiting for the return to arrive.

Partial refunds

Where an order qualified for a volume discount or free shipping and a partial return takes it below the threshold, the discount or shipping benefit is recalculated on the items you keep, and the refund is adjusted accordingly. We will show you the arithmetic before processing it.

Before you raise a chargeback

If something has gone wrong, please contact us first. A chargeback opened before we have had a chance to help typically takes far longer to resolve than a refund, and freezes the order while the dispute runs. Every request to the address below is answered within two business days.

Contact us about a return